FAQ

Who can sell or rent on Wedlender?

Anyone can register to sell or rent. We require email, password, first and last name, shop name, and phone number. Payment setup and verification are handled through Stripe.


What kinds of items can I list?

On Wedlender, you can list new, pre-owned, or rental wedding-related only items, including event services, apparel, accessories and decor.

Bridal showers, bachelorettes, bridal parties, ceremonies, receptions, and honeymoons are all accepted. All items must be in fair-perfect condition.

Prohibited items include food or perishables, alcohol or drugs, hazardous or flammable items, weapons, counterfeit goods, unsafe beauty products, live animals or plants, illegal or recalled items, personal or unsanitary items, and unauthorized digital goods.


What are the costs to use Wedlender?

Listing is free! Wedlender only takes a fee when you make a sale:

  • $3 flat fee for items under $20
  • 15% for items priced $21–$1,000
  • 12% for items priced $1,001–$5,000
  • 10% for items priced $5,001+

The buyer or renter is responsible for sales tax, and shipping costs are agreed upon between the buyer and seller before purchase.


How do I get paid?

Seller payouts are processed through Stripe. You may connect your bank or PayPal account to receive your earnings. Earnings appear in your Seller Dashboard under Withdraw.

Funds are released when:

  • Tracking shows successful delivery.
  • The buyer does not report an issue 5 days after delivery.
  • An item is marked as delivered for local pickup and the 24 hour dispute window has passed.

For rentals, both lenders and renters have 24 hours to report an issue. For purchases, buyers have 5 days to report an issue.

Payouts typically appear within 5 business days. Payout timing is controlled by Stripe and your bank.

When a Buyer purchases an item, the payment is collected by Wedlender and held by Wedlender. Funds are released to the Seller only after the item has been confirmed delivered. Sellers acknowledge that they cannot access payment until delivery confirmation.


How do sales work?

All sales on Wedlender are available for local pickup and shipping across the US. For local pickup, sellers can coordinate details through Wedlender Live Chat and confirm the handoff in their dashboard. For shipping, sellers can use Wedlender’s discounted rates and free label to send items directly to buyers.


How do rentals work?

All rentals on Wedlender are local pickup or drop-off only. Renters and lenders coordinate pickup and return through Wedlender Live Chat and confirm handoffs in the dashboard.


How does shipping work?

Shipping is available for purchases only. Rentals must be local pickup or drop-off.

Free shipping labels and discounted shipping prices are provided through Wedlender. Sellers must ship within 7 days or the order may be canceled by the buyer.

Sellers must use the correct packaging and box size that was originally chosen on the product listing. The seller can always change the size of box and weight before sending out the item. If shipping is incorrect, the seller is responsible, and any additional shipping costs will be deducted from their earnings.

If the shipping company returns the package due to packaging errors, the seller is responsible for re-shipping it using the correct packaging and label.


How does local pickup work?

The seller includes if local pickup is available while creating the product listing. After listing, the seller coordinates directly with the buyer through Wedlender Live Chat to schedule a pickup time and place.

Once agreed, both buyer and seller mark the item as scheduled in the dashboard. At the time of handoff, both parties can mark the item as delivered.

For rentals, once the item is returned, both lender and renter can mark the item as returned. If the renter marks the item as returned, then the lender has the option to change it to not delivered in the dashboard and send a dispute to Wedlender in case of misinformation.

Sellers and renters should take a photo of the handoff using Live Chat as proof to prevent disputes.

Your safety is our number one concern. Review our Local Pickup Safety Tips before heading to your handoff.


What is a wedding package offer?

A Wedding Package Offer is a request from a customer to purchase multiple items in your store as a single package, often at a negotiated price.

The seller will review your package. They can accept, decline, or counter your offer. You’ll be notified of their response, and you can continue negotiating on Wedlender Live Chat if needed.

If items require shipping, the seller is required to adjust the package dimensions and shipping cost before accepting your offer.


Are there authorization holds for rentals over $500?

For items over $500, the full rental amount is paid upfront to secure the booking. A temporary damage authorization hold (10% of the item value, capped at $750) is placed on the renters card 1–3 days before delivery — this is not a charge. Once delivery is confirmed, a 24-hour inspection and dispute window begins for both the renter and lender. The renter’s damage hold is released 24 hours after the item is returned, as long as no disputes or damage claims are filed.

The hold is designed to protect lenders and ensure their items are returned in the same condition.


Can I cancel an order?

Sellers may cancel if an item has not yet shipped. Orders may be canceled if shipping or pickup is not scheduled within required timeframes:

  • Shipping: Reminder to ship after 3 days. Either buyer or seller can cancel if there is no delivery after 7 days.
  • Rentals: Reminder to schedule 2 weeks before delivery date. Cancellation date set by lender.

What if the item is returned damaged?

Lenders must report the damage to the Wedlender Help Desk within 24 hours after the item is returned and before it’s rented out again.

For repairable damage, the renter is responsible for covering the repair costs. If the item is beyond repair, the lender submits photo evidence along with a note from a tailor, cleaner, or handy man confirming that it is irreparable. The renter is then liable for the full replacement cost. Wedlender’s role is primarily as a mediator and platform, ensuring the damage claim is valid and that the owner is reimbursed appropriately.

Reach out to Wedlender Help Desk to file a dispute.


How are disputes handled?

In the event of a dispute related to a rental, purchase, or service, you may File a Dispute.

Evidence may include, but is not limited to: photos of item condition, delivery confirmation, rental agreements, receipts, and communication between the parties.

If a buyer files a chargeback, it is handled by the buyer’s bank. Bank decisions are final. Wedlender is not liable for bank chargeback decisions, payout delays, shipping losses, rental damages, incorrect shipping information, fraud, or misuse of the platform. Wedlender will make reasonable efforts to assist and support both parties throughout the process.

All disputes must be reported and evidence submitted:

  • Shipping & Purchases: within 5 days of delivery confirmation
  • Local Pickup & Rentals: within 24 hours of receiving (renters) or getting the item returned (lenders) for damage.

Unless otherwise agreed by Wedlender. Failure to provide requested evidence may limit or waive the party’s ability to contest fees or request adjustments.


Do I have to make an account to sell or rent my products?

Yes. Your wedding shop, products, Wedlender Live Chat, orders, delivery times, reviews, withdraw information, announcements, rental requests, settings and more will be available in your Seller Dashboard after you create an account.

What can I buy or rent on Wedlender?

On Wedlender, you can list new, pre-owned, or rental wedding-related only items, including event services, apparel, accessories and decor.

Bridal showers, bachelorettes, bridal parties, ceremonies, receptions, and honeymoons are all accepted. All items must be in fair-perfect condition.

Prohibited items include food or perishables, alcohol or drugs, hazardous or flammable items, weapons, counterfeit goods, unsafe beauty products, live animals or plants, illegal or recalled items, personal or unsanitary items, and unauthorized digital goods.


How do I find rental products?

Search through our shop and filter by rental using the sidebar. You can find rentals in all categories including decor, accessories and apparel.


How does shipping work?

Sellers must ship within 7 days of purchase. Tracking is automatically shared with you once a label is created. Late or undelivered packages may be submitted to Wedlender Help Desk. Rentals are local pickup only and cannot be shipped.


Why do I have an authorization hold on my rental?

For items over $500, the full rental amount is paid upfront to secure your booking. A temporary damage authorization hold (10% of the item value, capped at $750) is placed on your card 1–3 days before delivery — this is not a charge. Once delivery is confirmed, a 24-hour inspection and dispute window begins for both the renter and lender. The renter’s damage hold is released 24 hours after the item is returned, as long as no disputes or damage claims are filed.

The hold is designed to protect lenders and ensure their items are returned in the same condition.


How does local pickup work?

The seller includes if local pickup is available while creating the product listing. After listing, the seller coordinates directly with the buyer through Wedlender Live Chat to schedule a pickup time and place.

Once agreed, both buyer and seller mark the item as scheduled in the dashboard. At the time of handoff, both parties can mark the item as delivered.

For rentals, once the item is returned, both lender and renter can mark the item as returned. If the renter marks the item as returned, then the lender has the option to change it to not delivered in the dashboard and send a dispute to Wedlender in case of misinformation.

Sellers and renters should take a photo of the handoff using Live Chat as proof to prevent disputes.

Your safety is our number one concern. Review our Local Pickup Safety Tips before heading to your handoff.


What is a wedding package offer?

A Wedding Package Offer lets you select multiple items from a seller’s store and request a combined purchase at a special offer price. It’s an easy way to bundle items for your wedding and potentially save money.

The seller will review your package. They can accept, decline, or counter your offer. You’ll be notified of their response, and you can continue negotiating on Wedlender Live Chat if needed.

If items require shipping, the seller may adjust the package dimensions and shipping cost before accepting your offer.


How are my payments and fees handled?

All payments are processed securely on Wedlender through Stripe. Wedlender does not store your credit card information. By purchasing on Wedlender, you agree to Stripe’s payment and identity verification requirements.

For rentals over $500, a temporary damage hold (10% of item value, up to $750) is placed on your card 1–3 days before delivery. This is a hold, not a charge, in case of disputes.

The buyer or renter is responsible for sales tax, and shipping costs are agreed upon between the buyer and seller.


When do I pay for my rental or purchase?

The full rental or purchase amount is charged upfront at the time of booking. This secures your reservation with the lender or seller.

We recommend completing your purchase as early as possible to ensure availability and to allow sufficient time for shipping. Planning ahead helps avoid last-minute stress and ensures everything arrives on time for your big day.


Can I pay a seller or lender directly?

No. For your safety, all payments must stay on the Wedlender platform. Wedlender cannot assist with or protect off-platform payments (cash, Venmo, etc.).


Are refunds allowed?

All sales are final. If there is an issue with your order (item is not as described or you did not receive it), you can contact the Wedlender Help Desk for review. Refunds will not be issued for items that do not fit or are no longer wanted.


How long can I keep the rental?

Rental periods are set and agreed upon by the lender. Most rentals are designed for a wedding weekend, but check the listing for specific timeframes.


When and where can I report a problem?

You can always reach out to Wedlender Help Desk to report an issue with a user by filing a dispute.

After a shipped item is marked as delivered, you have 5 days to report an issue if the item is damaged, significantly not as described, or never arrives.

After a local pickup item is marked as delivered, you have 24 hours to report an issue if the item is is damaged or significantly not as described.


What if I return an item late or don’t return it?

Items not returned within 3 days of the agreed return date will be marked Unreturned. If the item is not returned within the 3-day grace period, the renter will be charged up to the full rental amount immediately on the 4th day. After 14 days, you may be charged the item’s full retail value. Wedlender is not responsible for lost, damaged, or misused items.


What if I damaged a rental?

For repairable damage, the renter is responsible for covering the repair costs. If the item is beyond repair, the lender submits photo evidence along with a note from a tailor, cleaner, or handy man confirming that it is irreparable. The renter is then liable for the full replacement cost. Wedlender’s role is primarily as a mediator and platform, ensuring the damage claim is valid and that the owner is reimbursed appropriately.

Reach out to Wedlender Help Desk to file a dispute.


Do I have to make an account to purchase an item?

No – you can purchase an item directly on the website without creating an account. However, to use Wedlender Live Chat or view detailed information about your products, an account is required.

Must login to access chat or make an offer.